Faqs

First of all, you have to create an account in order to get an access to the members’ login area. Afterwards, you can order, view, track any of your favorite items displayed on website.

A. The updates are given for the orders by us at the time of orders getting in process.

After placing the order, you will get order confirmation email with order no. By this way you can trace out that you have made the order on our website.

We take 4-5 business days (for Indian orders) & 10-15 business days (for International orders) for processing of your order. We will inform you immediately just in case we require more time for a particular item.

18Fire offers largest and exclusive collections of All types of Kurtis such as Long Kurtis, Jegings, Casual Kurtis, Children Kurtis, Salwar Suits, and many more…

Yes, shipping charges, they vary from country to country. You can determine the exact shipping cost to your country while placing an order.

We provide FREE DELIVERY within India.

All the items are delivered through our logistics partner DHL, DTDC, FedEx & UPS.

Yes there may be Import Duty / Vat / Custom Tax and must be paid directly by you. Since these are not in our control and not even included in ordering process, Government may charge you there on receiving goods.

Yes, we accept all major debit cards.

You would receive an email confirmation that we have received your payments along with your order number.

Please report the return to us within 24 hours of receiving the product. You may email us or call us and inform us the same.

Yes, we do accept returns if you don’t like the product but you have to bare the shipping cost as well as selected additional cost like stitching or petticoat costs. We will not refund these additional costs.

The value of refund varies from one case to another. It would be under the sole discretion of the operations.